Frequently Asked Questions
What are your rates for shipping?
We offer flat rate shipping, prices vary accordingly:
Canada = $15
USA = $20
International = * $40
We ship using regular Canada post service. Once your order is shipped it will generally be received within 10 business days.
We do not ship on weekends and holidays and a tracking number is provided upon notification of your order.
Express shipping is available upon request, for an additional charge, please CONTACT US DIRECTLY directly for this option.
*International Customers: Standard shipping time is anywhere between 4-12 weeks. Please Note that the $40 flat rate covers shipping via surface parcels which generally take 4-12 weeks. For faster shipping time please contact us so that we may calculate a faster shipping time (additional shipping charges will apply)
We also offer free shipping for online purchases $100 and up. Enter the coupon code (SHIPFREE) at the checkout page where prompted.
How does one care for an umbrella?
There are a number of things you can do to maximize the life of your umbrella. CLICK HERE to learn more.
Are all of your umbrellas available online?
While we do carry a wide selection online, we are lucky to carry many more limited stock umbrellas in our retail stores.
Please feel free to CONTACT us for any specific needs and we will gladly search our shelves or provide other options.
Do you have a warranty on your umbrellas?
We have a guarantee for our umbrellas. CLICK HERE to learn more.
Do you repair umbrellas not purchased from The Umbrella Shop?
Yes we do. However, our guarantee does not cover these umbrellas and charges may vary.
How do you ship online purchases?
We ship our purchases using Canada post and offer flat shipping rates.
Do you wholesale?
Yes, we do wholesale orders. For information please CONTACT us directly with your inquiry.
Can you print my logo on an umbrella?
Yes, we can print your logo on an umbrella. See more on our CUSTOM ORDER page.
Where are your umbrellas made?
15% of our stock is made locally in our small factory/shop on West Broadway, Vancouver B.C.. The majority of our stock is made in a factory in Xiamen, China. We have been dealing with this factory for over 20 years and visit frequently in order to maintain the highest quality and standards.
Why don't you manufacture all of your umbrellas in Canada?
Many umbrella manufacturers around the world have closed down, leaving a high shortage of skilled workers and raw materials. We have chosen to work with a reputable company in China, and our long standing working relationship ensures the highest quality of our product.
Do you carry wind resistant umbrellas?
Yes, we carry umbrellas with strong tempered steel ribs that resist wind. If you need help finding the right umbrella type, please CONTACT us and a representative will be happy to assist.